Genesis Data Ltd (“Us”/ “We”) are specialists in the collection and provision of consumer data for marketing purposes and we are committed to protecting and respecting your privacy. We work with many of the UK’s leading brands to help them target their offers more precisely by collecting key purchasing information on their behalf. We provide such organisations with the key information they need to better target their products and services.
This Privacy Policy sets out the data processing practices carried out using the Internet and any other electronic communications networks by Us as well as data collected on our behalf for third-party marketing. If you have any queries or requests concerning your personal information and how we process it, please contact The Data Protection Officer at compliance@genesisdata.co.uk.
All data we capture will be used and held in accordance with the Data Protection Act 2018.
This Privacy Policy also sets out the lawful basis on which any personal data we collect from you, or that you provide to us, will be used, and processed by us. For the purposes of the Data Protection Act 2018 (the “Act”), the data processor is Genesis Data Ltd, Company No. 13654075. Registered in England. Registered Office: Vaughan Chambers, Vaughan Road, Harpenden, United Kingdom, AL5 4EE.
“Theenergysavingcentre.co.uk”, “Consumer Savings Group” are all trading names of Genesis Data Ltd, registered in England and Wales under Company number: 13654075 and whose registered address is Vaughan Chambers, Vaughan Road, Harpenden, United Kingdom, AL5 4EE. ICO registration number ZB220162
We collect information from visitors to this website using ‘contact us’ webpages. We collect your details when you email us with an enquiry or contact us directly by telephone on the contact numbers provided on our website.
Our Websites:
www.genesisdata.co.uk
www.theenergysavingcentre.co.uk
The personal information we collect includes your name, email address, contact telephone numbers, postal address.
We use personal information collected via this website for the purposes of:
Providing information about products and services
Providing and personalising our services
Dealing with your enquiries and requests
Administering orders and accounts relating to our data suppliers or customers (third party marketers)
We will share your information according to the preferences you submitted via email or when you contact us by telephone. Your information may be used to send you details of products or services that we and our third-party marketers offer that have been identified as likely to be of interest to you. This will only be in accordance with the preferences that you indicated when you contacted us by email or called us on the contact number provided and in accordance with our lawful basis (below).
If you would like to change these preferences at any point, please email us at compliance@genesisdata.co.uk
Alternatively, you can write to us at: Genesis Data Ltd; Vaughan Chambers, Vaughan Road, Harpenden, United Kingdom, AL5 4EE.
If you decide to change your marketing preferences or opt-out of receiving marketing from our contracted partners, or to unsubscribe from our database, you may contact us at Genesis Data Ltd; Vaughan Chambers, Vaughan Road, Harpenden, United Kingdom, AL5 4EE or email us at compliance@genesisdata.co.uk. You must include your name, address, e-mail address and clear instructions regarding the changes you require.
Your data must be processed using one of the valid legal bases defined by the General Data Protection Regulations (GDPR). When you provide your personal data, we process it using two different legal bases depending on the purpose, either consent or legitimate interest. We will never switch from one legal basis to another without your permission. The different purposes are summarised in the table below:
|
Purpose |
For use by ourselves |
For use by third parties (our clients and sponsors) |
|
Marketing – by email |
Consent |
Consent – but only when you provide specific consent for a named organisation. |
|
Marketing – by SMS |
Consent |
Consent – but only when you provide specific consent for a named organisation. |
|
Marketing - telephone |
Legitimate Interest – where your number is not registered on the Telephone Preference Service and the service being marketed is not subject to a cold-calling ban. |
Legitimate Interest - where your number is not registered on the Telephone Preference Service and the service being marketed is not subject to a cold-calling ban. |
|
Marketing – by post |
Legitimate Interest - where you are registered on the Mailing Preference Service we will ask for your specific consent. |
Legitimate Interest - where you are registered on the Mailing Preference Service we will ask for your specific consent. |
|
Tracing, ID verification and credit reference |
Legitimate Interest |
Legitimate Interest |
|
Profiling and analytics |
Legitimate Interest |
Legitimate Interest |
In short this is where you consent to a specific organisation to contact you by a specific communication channel(s), for a specific reason, which in the context of our processing will be for marketing purposes. When we ask for your consent, we will do so by giving you the opportunity to tick a box online or answer a question on the phone. You are never obliged to give consent and you can of course withdraw your consent at any time as detailed throughout this policy.
Examples of where we use consent:
We obtain consent for our brands (including The energy saving centre) to contact you by telephone or by email and SMS.
To pass your contact details to named third parties where Privacy and Electronic Communications Regulation (PECR) apply
To pass your contact details to named third party data recipients, where our client has specifically asked us to gain your consent to pass on your details.
All cookies & similar technologies which do not meet the “strictly necessary” exemption under PECR. When we obtain your consent, we will explain who the consent is for (i.e. which brand or organisation), how you will be contacted (by email, SMS or phone) and why (e.g. to provide a cheaper quote). We will provide your information to the brand or organisation who may only use your personal information for the purposes that you have provided your consent for.
Once you have given your consent, you can still control whether or not you continue to receive communications from us, or from third-party marketers such as:
Home Logic UK Limited – reg. 09125321
c/o HJS Accountants, 12-14 Carlton Place, Southampton SO15 2EA
Sector: Home Improvement
Channel: Telephone
https://www.homelogic.co.uk/privacy
As a direct marketing organisation, we process personal information for various legitimate business purposes which include some or all of the following:
To help make our communication more relevant
To provide direct marketing communications which we think will be of interest to you
To enhance our services for the benefit of our clients including verification and validation
To better understand how our clients, interact with our services
To determine the effectiveness of our and our clients’ promotional campaigns
To identify and prevent fraud
Our legitimate business purposes relate to the following activities:
Direct Marketing - Postal and telephone marketing by Us; includingThe energy saving centre
Direct Marketing from other third parties, whose communications will be in relation to products or services which we believe are of interest to you based upon information which you have provided us.
Profiling - We will profile your information for marketing purposes to help our clients deliver marketing communication that is more relevant to you (for more information, please refer to the profiling section)
ID Protection & Tracing - This is in relation to appropriate agencies which we have listed below which could help protect your identity and prevent fraud.
We may process your data in the following ways:
Pass on your personal information to our clients for marketing purposes who will send marketing to you. Marketing will only ever be from organisations operating within the industry sectors described below.
To call you where we have obtained your details from a third party. We will always be named within their privacy policy as a party with whom they share your information; once contact is made, we will obtain your consent at the earliest opportunity. You will always be given the option to opt out should you not wish to hear from us again.
To process your personal information for the purposes of customer analysis, non-automated profiling, and direct marketing to help us with our activities and to provide you with the most relevant information (providing this does not harm any of your rights and interests).
To pass to our clients for use including tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification. More information on this can be found in the Credit References and other Agencies section.
To determine the effectiveness of our clients’ promotional campaigns and advertising, and to develop our products, services, systems and relationships with you.
Processing your information to protect you against fraud when using our website, and to ensure our websites and systems are secure..
To pass on your details to companies to help their clients tailor products and services which best suit your needs. They will also use your data for fraud prevention. More information on this can be found in the Marketing Services Providers section.
For all types of processing, we apply various measures to carefully protect your privacy rights. In considering the most appropriate legal basis, Genesis Data conduct Legitimate Interest Assessments. These are detailed evaluations of each type of data processing activity to ensure that we have balanced the need of the processing against the rights of the individual to ensure minimal privacy impact
We may disclose your personal information to other third parties when obliged to do so by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal or civil investigation and to the following:
Business partners and outsource providers (such as external Compliance Support/Auditors)
Suppliers we engage to process data on our behalf
Regulators (such as the Information Commissioners Office)
You can also opt out at any time from communications via any of the methods described by e- mailing us at compliance@genesisdata.co.uk. Please note that such opt-out will only apply to communications from those third parties with whom we have a business relationship. If you opt out this way, you may still receive communications from third parties with whom we have no relationship.
The Direct Marketing Association: www.dma.org.uk The Information Commissioner: www.ico.org.uk
|
Industry Sector |
Examples include, but not limited to: |
|
Automotive |
e.g. car manufacturers, test drives, servicing, breakdown cover |
|
Charity |
e.g. animal welfare, disaster relief, children’s medical, elderly, environmental, health |
|
Gaming |
e.g. bingo, betting, competitions, lottery |
|
Leisure |
e.g. food & drink, events, museums, cinema |
|
Financial Products |
e.g. banking, credit cards, investments, loans, mortgages, debt management |
|
Insurance |
e.g. car, home, life, medical, pet, income protection, travel, warranty products. |
|
Health / Mobility |
e.g. fitness, beauty, opticians, hearing, care homes, mobility |
|
Home Improvements |
e.g. house moving, blinds & curtains, insulation, boilers, conservatories, doors & windows, extensions, gardens, solar panels. |
|
Wills |
e.g. writing new Wills or reviewing existing Wills |
|
Funeral Plans |
e.g. to arrange and pay for a funeral in advance |
|
Mail Order |
e.g. catalogues, online retailers |
|
Market Research |
e.g. to gather information about consumers' opinions and preferences |
|
Media |
e.g. online, television, radio, newspapers, magazines |
|
Retail |
e.g. fashion, groceries, electrical goods, comparison sites, discounts, FMCG |
|
Telecoms |
e.g. landline, mobile phones, broadband, digital TV |
|
Travel |
e.g. long haul holidays, city breaks, flights, UK breaks, accommodation |
|
Education |
e.g. online tutoring, personal development, academic camps. |
|
Utilities |
e.g. gas & electricity switching, other household utilities such as water |
From time to time, we also supply data to these sectors via agencies/brokers. We ensure that these agencies/brokers are reputable firms. When we share data with organisations by industry sector, we do so using our legitimate interests. .
These are companies who collect data from Data providers, such as ourselves, and help their clients tailor products and services which best suit your needs. The Marketing Services Providers we work with are strictly limited to only those organisations who we have completed checks on and who will process your data in strict compliance with all laws, regulations and guidance relating to Data Protection. We will share your data under strict licence terms and using the legal basis of legitimate interests with the Marketing Services Providers listed below, who like us, will use it to create products and services to help organisations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This will mean that you receive advertising from organisations within the industry sectors listed above that is more relevant to you, via direct mail or when you visit a website, mobile app or watch TV. The Marketing Services Providers will not however advertise their own products or services to you.
They link the personal information we share with them to cookies stored on your browser or device, which will collect information such as your IP address, browser or operating system type and version, and demographic or inferred-interest information.
Named Clients:
In addition to organisations that fall within industry sectors listed above, we also supply data to the following clients who have specifically asked to be named below. Data is supplied using legitimate interests and all clients will use your information in line with our privacy policy for marketing purposes. This may mean that you receive advertising from them in relation to products or services which we believe are of interest to you based upon the information you have provided us. To understand more about the products or services they offer please click through to their websites using the links below.
1. Interactive Results - http://www.interactiveresults.co.uk/privacy-policy
Profiling enables organisations to better understand who their customers are so they can make their marketing communications more relevant. We use the information you provide to match with our clients’ data so that they will better understand the characteristics of their customers, such as age, hobbies and interests. This only happens when you are both on Genesis Data database and you are a customer of our client.
We do not give them specific information about you, but we will tell them how many of their customers are male/female or live in a certain city. We also help identify whether you have similar attributes to a typical customer of our client, so they can target you with offers of goods and services tailored to you.
Profiling enables organisations to segment or group people based on characteristics they may have in common with others. An organisation can then tailor their marketing communication accordingly. For example, if a client is marketing car insurance for new drivers, targeting people based on age would prevent them contacting older people who may have been driving for some time.
Profiling has many benefits for individuals. It can provide access to products or services more likely to be of interest to them, they can receive relevant offers and improved trust in the way personal data is being used. It may also help reduce nuisance caused by receiving products and offers that are not relevant or targeted correctly.
However, the ICO states that profiling could restrict the individual’s freedom to choose or cause discrimination. Therefore, before carrying out profiling on behalf of our clients, we conduct due diligence to ensure that the purpose remains in line with the information set out in this privacy notice. We will also never profile you based on ethnicity, religion, politics or health as these are not valid reasons for which you should be targeted for marketing purposes and nor do we collect this information.
We also do not make automated decisions about you which have a negative impact on your rights. Marketing Services Providers we share your data with can also use profiling to target you for marketing purposes. You can ask us to stop using your data in this way at any time.
The law allows us to retain your data for as long as it is required for the purposes for which it was collected; we will retain your data for as long as it remains accurate and up to date; and most importantly, for as long as long as you are happy for us to do so.
In addition, to help us maintain the most recent indication of your marketing and data processing preferences, we will provide you with ongoing reminders of your data subject rights with access to this privacy policy. We refer to this as engagement or notification recency. Therefore, our data retention policy considers the purpose, the legal basis under which it is processed and your most recent engagement.
Marketing – where we process your data under consent, we will stop using it for marketing purposes after five years. Where we rely on legitimate interest, we will continue to process your data for ten years, unless we receive a notification from you that you no longer want us to hold or process your information; or we become aware that your data is no longer accurate.
Profiling – we will stop using your data for this purpose after ten years unless we receive a notification from you that you no longer want us to profile your data.
Tracing and Credit Reference – as this purpose plays an important function of protecting individuals, we will retain your data for 6 months. However, only basic name, date of birth and contact information is retained for this purpose.
In addition, when completing a lifestyle survey, you may provide us with information such as the make and model of your car or the newspaper you read. Where information such as this has less use over time, it will be removed sooner than the retention periods detailed above.
It is important that the personal data we process is accurate and up to date. Therefore, we regularly refresh the database against suppression lists and remove those who no longer wish to be contacted. As we explain in the section, ‘What are your rights?’ you can withdraw your consent to us at any time.
In order to keep consumer records as up to date as possible we use third party products to help us verify and suppress data.
Telephone Preference Service (TPS) and Mailing Preference Service (MPS) - Managed by the Data and Marketing Association (UK) Ltd, these are central registers of individual’s who do not wish to receive unsolicited marketing calls or direct mail. You can register for free at https://www.tpsonline.org.uk/ and www.mpsonline.org.uk/
From time to time, we will also use third parties to supply data subjects’ personal information to us for marketing purposes.
Where you have completed a marketing survey either online or by telephone and an Genesis Data brand is named in the privacy policy as a company with whom your information is shared, Genesis Data relies on legitimate interest for this processing.
eGENTIC UK Ltd - https://www.egentic.com/uk-leads/
Qubiq Digital - https://www.qubiqdigital.com/
WRM-Media Ltd - https://wrm-media.com/
Latch Media Ltd - https://www.latchmedia.co.uk/
When we do collect information from third parties, we always check that they have a valid lawful basis to process and share your data with us.
You have several rights under data protection law, including:
Right to be informed - When we collect your data, we must tell you what we are going to do with it primarily through this Privacy Policy and consent statements.
Right of access - You have the right to contact us verbally or in writing to request details of the information we hold about you.
Right of rectification - You have the right to ask us to correct information that we hold about you if it is inaccurate or incomplete.
Right to erasure - This is also known as the right to be forgotten and gives you the right to request your information be removed if there is no compelling reason for its continued processing. We will keep a list of people who have asked not to be contacted which we use to ensure that you receive no further marketing from our group or clients as a result of you opting out or withdrawing consent. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you.
Right to restrict processing - this is the alternative to erasure and gives you the right to tell us to stop processing your data in certain ways but allows us to keep enough information about you to ensure that your wishes are respected in the future.
Right to data portability - this gives you the right to ask a holder of your information to transfer that information to another business. This right is most used when switching banks, insurance companies, utilities companies and mobile phone providers.
Right to object - you have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. You also have the right to ask us to cease processing based on our legitimate interests, where there is no overriding justification for the processing of your data. Your rights and freedoms override our interests.
Your rights and freedoms override our interests.
Rights related to automated decision-making including profiling - we do not use automated decision-making processes which would have a potentially damaging effect on you. But if we did you have the right to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it.
Right to withdraw consent at any time where relevant - you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information to need to do so, at the time we collect your data and each time we contact you. You can withdraw consent in the following ways;
In writing to: The Data Protection Officer, Genesis Data Ltd, Vaughan Chambers, Vaughan Road, Harpenden, United Kingdom, AL5 4EE;
By email to: compliance@genesisdata.co.uk; or by telephone on: 01442250099
Right to lodge a complaint with a supervisory authority - If we cannot deal with your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority; The Information Commissioners Office; Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or call: 0303 123 1113 or online athttps://ico.org.uk/make-a-complaint/and
Security
All third-party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information. If you have any queries or concerns about the data usage please contact us by emailing us at compliance@genesisdata.co.uk.
Internet-based transfers
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
Amendments
Please note that this privacy policy is subject to change from time to time. It was last updated 11 September 2023
Sponsor List:
The Old Barn, Lower Eashing, Godalming, Surrey, United Kingdom, GU7 2QF Sectors: Provision of consumer data for marketing purposes.
Channel: Telephone, Email, Post https://www.datamixx.co.uk/how-we-process-data
Walton House, 55 Charnock Road, Liverpool, L67 1AA Sector: Online Lottery
Channel: Telephone, Email, Facebook Custom Audience www.footballpools.com/static/privacy-policy
11 Warren Road, Cheadle Hulme, Cheshire, SK8 5AA Sector: Prepaid funeral plan companies
Channel: Telephone, SMS, Email and Post
https://www.prosperous-life.co.uk/privacy-policy/
Pillar & Lucy House, Merchants Road, Gloucester, GL2 5RG
Sector: Switch Health is an insurance company offering Life Insurance, Health and Company insurances.
Channel: Telephone https://www.switchhealth.co.uk/privacy-policy/
107 Power Road, London, W4 5PY, United Kingdom Sector: Utility supplier
Channel: Telephone, Email https://www.so.energy/privacy
Channel: Telephone, Email https://www.virginmedia.com/shop/the-legal-stuff/privacy-policy
Topley House, 52 Wash Lane, Bury, Lancashire, United Kingdom, BL9 6AS. Sector: Insurance
Channel: Email, Telephone, Postal and SMS http://simply-cover.co.uk/privacy-policy/
Level 5 Richville Corporate Tower, Madrigal Business Park, Brgy Ayala Alabang, Muntinlupa City 1780 Philippines.
UK Representative Details - Data Rep Service, London, United Kingdom, 120 High Road, London. N2 9ED, ICO Number: ZA844090
Sector: Provision of consumer data for marketing purposes Channel: Email, Telephone, Postal and SMS
Brand Webpage: https://mhcimatters-ph.com/
155 Bishopgate, London, EC2M 3TQ. Sector: Utility supplier
Channel: Telephone https://bulb.co.uk/privacy/
Peter House, Oxford Street, Manchester, M1 5AN Sector: Utility supplier
Channel: Telephone https://www.esbenergy.co.uk/privacy
Heversham House, 20-22 Boundary Road Hove BN3 4EF
Sector: Homeshield Direct Limited offers extended service plans for a range of domestic appliances such as washing machines, dish washers, tumble driers etc
Channel: Telephone https://homeshielddirect.co.uk/privacy-policy/
Topley House, 52 Wash Lane, Bury, Lancashire, United Kingdom, BL9 6AS. Sector: Easy Cover is an insurance company providing a wide range of insurances Channel: Email, Telephone, Postal and SMS
http://simply-cover.co.uk/privacy-policy/
1st Floor, Clare House, 166 Lord Street, Southport, Merseyside, PR9 0QA
Sector: ASFP is an Insurance company dealing in Life Insurance, Home Insurance, Diabetic Insurance Channel: Telephone, SMS, Email and Post
https://www.allsortedfp.co.uk/privacy-policy
Green Head, Kingsley Moor, Stoke-on-Trent, Staffordshire, ST10 2EL
Sector: Broad Oak deals with wide range of products such as Property, renovated properties either for sale or rent, Heating Industry including Gas Central Heating, Oil and LPG
Channel: Telephone, SMS, Email and Post
https://www.broadoakproperties.co.uk/privacy-policy
Sector: Utility supplier
Channel: Telephone, SMS, Email and Post https:// www.scottishpower.co.uk/legal/privacy-policy
Suite C, Second Floor, Redhill Chambers, 2d, High Street, Redhill, England, RH1 1RJ Sector: Repair Assure offers covering an appliance, or booking a repair for white goods Channel: Telephone, SMS, Email and Post https://repairandassure.com/repairandassure/dev/privacy-statement/
24 Rectory Road, West Bridgford, Nottingham. NG2 6BG
Sector: Ensure Protection Ltd is catering several products such as Life Insurance, Mortgage protection, Income Protection
Channel: Telephone, SMS, Email and Post https:// www.ensureprotection.co.uk/privacy-policy/
21 Blythswood square, Glasgow, Scotland, G2 4BL
Sector: Provision of consumer data for marketing purposes Channel: Telephone, SMS, Email and Post https:// www.interactiveresults.co.uk/privacy-policy
35 Island Circle, Riverhorse Valley, Durban South Africa Sector: Energy Sales and Funeral Sales
Channel: Telephone
Privacy Policy not available on website due to review. Hence can be emailed when required.
Unit 7 Navigation Business Village, Navigation Way, Preston, PR2 2YP
Sector - Crown Glazing Ltd specialising in design, manufacturing and the installation of Windows and Doors, Rubber Roofs and Replacement Glass, providing top-quality service and industry-leading products
Channel: Telephone, SMS, Email and Post
Privacy Policy not available on website due to review. Hence can be emailed when required.
123 WELLINGTON ROAD SOUTH, STOCKPORT, SK1 3TH
Sector: Complete Review is catering several products such as Life Insurance, Mortgage protection, Income Protection
Channel: Email, Telephone, Postal and SMS https://complete-review.co.uk/privacy-policy
Protec Offices, Clifden Park, Carminnow Cross, Bodmin, PL30 4AW Sector: Spray foam insulation,
Channel: Telephone
https://protecinsulation.com/wp-content/uploads/2022/03/Privacy-Policy.pdf
Unit 2 The Elms Industrial Estate, Harold Wood, Essex, RM3 0JU Sector: Specialise in insulation
Channel: Telephone https://www.sprayfoam.co.uk/privacy-policy.html
124 Finchley Road, London, England, NW3 5JS Sector: Reward loyalty Program
Channel: Telephone https:// www.thesupermarketinggroup.com/privacy-policy/
c/o HJS Accountants, 12-14 Carlton Place, Southampton SO15 2EA Sector: Home Improvement
Channel: Telephone https:// https://www.homelogic.co.uk/privacy
82 Kings Street, Manchester; M2 4WQ Sector: Home Improvement
Channel: Telephone https://ecosave365.co.uk/privacy-policy/
Unit 16, Block 6, Blantyre Industrial Estate, Blantyre, Glasgow, G72 0UP Sector: Home Improvement
Channel: Telephone https://www.more-living.co.uk/
Unit R04, Titan House, Titan Rd , Cardiff CF24 5BS Sector: Home Improvement/Insulation
Channel: Telephone https://renewablegreenhomes.com/?page_id=237
489-493 Bolton Road, Swinton, Manchester, M27 8QT Sector: Solicitors
61 Central Avenue Astra House, Christy Way Sector: Energy 7 Solar
Channel: Telephone https://trustedhomesolutions.co.uk/privacy-policy/
63 Charles Street; Milford Haven; Pembrokeshire; SA73 2HA
Sector: Insurance
Leigh House 28-32;
Leeds; LS1 2JT
Sector: Solicitors
